Privacy Policy

Last Updated: January 2025

At Trillium, we take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our legal services or interact with our website. We are committed to maintaining confidentiality in accordance with Law Society of Ontario requirements and applicable privacy legislation.

Information We Collect

Personal Information

We collect information necessary to provide legal services, including:

  • Contact information (name, email address, phone number, mailing address)
  • Identification documents as required for client verification
  • Business information relevant to corporate registrations
  • Property information related to real estate transactions
  • Financial information necessary for transaction completion
  • Communications between you and our firm

Usage Data

When you visit our website, we may automatically collect:

  • Browser type and version
  • Pages viewed and time spent on pages
  • IP address and device information
  • Referral source and exit pages

Cookie Data

We use cookies and similar tracking technologies to improve website functionality and analyze usage patterns. For detailed information about our cookie practices, please review our Cookie Policy.

Legal Basis for Processing

We process your personal information based on:

  • Consent: You have provided clear consent for us to process your personal information for specific purposes
  • Contract Fulfillment: Processing is necessary to provide legal services you have retained us to perform
  • Legitimate Interest: Processing supports our business operations while respecting your privacy rights
  • Legal Obligation: We must process certain information to comply with Law Society requirements and other legal obligations

How We Use Your Information

We use collected information for the following purposes:

  • Providing legal services you have retained us to perform
  • Communicating with you about your legal matters
  • Preparing documents and filing registrations on your behalf
  • Conducting due diligence and searches as required
  • Maintaining our client records in accordance with Law Society requirements
  • Processing payments and managing accounts
  • Complying with legal and regulatory obligations
  • Improving our services and website functionality
  • Detecting and preventing fraud or unauthorized activities

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal and professional obligations.

Retention Periods

  • Client Files: Retained for a minimum of 10 years after the completion of the matter, as required by Law Society rules
  • Financial Records: Maintained in accordance with accounting and tax requirements (typically 7 years)
  • Website Analytics: Aggregated data retained indefinitely; individual usage data retained for up to 24 months
  • Communication Records: Preserved as part of client files or as long as necessary for legal compliance

After the retention period expires, we securely delete or anonymize personal information unless we are legally required to retain it longer.

How We Protect Your Information

We implement appropriate security measures to protect your personal information, including:

  • Secure document management systems with encryption
  • Access controls limiting staff access to information on a need-to-know basis
  • Regular security assessments and updates
  • Secure communication channels for sensitive information transmission
  • Physical security measures at our office location
  • Staff training on privacy and confidentiality obligations

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your data using industry-standard practices.

Your Privacy Rights

Under applicable privacy legislation, you have the following rights regarding your personal information:

  • Right to Access: Request copies of your personal information we hold
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information (subject to our retention obligations)
  • Right to Restrict Processing: Request limitation on how we use your information
  • Right to Data Portability: Receive your information in a structured, commonly used format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

Please note that some rights may be limited by our professional obligations under Law Society rules, including our duty to maintain client confidentiality and preserve records for specified periods.

To exercise these rights, please contact us at [email protected].

Third-Party Service Providers

We may share your information with trusted third parties who assist in operating our practice, including:

  • Document Management Providers: Secure cloud storage for client files
  • Payment Processors: Processing of client payments and trust accounting
  • Registry Services: Government registries for filing documents and conducting searches
  • Professional Service Providers: Accountants, IT support, and other professional consultants
  • Website Analytics: Tools for understanding website usage and improving user experience

All third-party service providers are required to maintain appropriate security measures and use your information only for the purposes we specify. We carefully select providers who demonstrate strong privacy and security practices.

International Data Transfers

Some of our third-party service providers may process data outside of Canada. When information is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or Privacy Shield certification (where applicable). We take steps to ensure your information receives adequate protection regardless of where it is processed.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze site usage. For comprehensive information about the cookies we use, your choices, and how to manage cookie preferences, please refer to our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify active clients of material changes via email
  • Post a notice on our website homepage

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

Email: [email protected]

Phone: +1 (416) 873-4629

Mail: 100 Queen Street West, Suite 2500, Toronto, ON M5H 2N1

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.