Last Updated: January 2025
Effective Date: January 2025
These Terms & Conditions govern your use of Trillium's legal services and website. By engaging our services or using our website, you agree to be bound by these terms. Please read them carefully before proceeding.
For purposes of these Terms & Conditions:
Before we begin providing legal services, we will provide you with a retainer agreement or engagement letter outlining the scope of our services, fees, and your responsibilities. Our professional relationship commences when you sign this agreement and provide any required retainer payment.
You must be at least 18 years old or the age of majority in your province to retain our services. By engaging our services, you represent that you meet this requirement and have the authority to enter into this agreement.
You agree to provide accurate, complete, and current information when engaging our services. You are responsible for updating us promptly about any changes to the information you have provided. Inaccurate information may affect our ability to represent you effectively.
As our client, you agree to cooperate with us in good faith, respond to our requests for information in a timely manner, provide necessary documentation, and make decisions about your matter when required. You are responsible for reviewing documents we prepare and notifying us of any concerns or questions.
You may not use our services or website to:
All content on our website, including text, graphics, logos, and software, is owned by or licensed to Trillium and protected by Canadian and international copyright laws. You may view and print content for personal use but may not reproduce, distribute, or create derivative works without our written permission.
Documents we prepare for you remain subject to our copyright, but you receive a license to use them for their intended purpose. You may not resell or distribute our work product to others without permission.
You retain ownership of materials you provide to us. By providing materials, you grant us a license to use them as necessary to provide legal services.
Our fees for legal services are outlined in your retainer agreement. Fees are quoted in Canadian dollars (CAD). Most of our services operate on a fixed-fee basis, with the total amount specified upfront. Some matters may be billed hourly at rates disclosed in the retainer agreement.
Unless otherwise specified, payment is due upon invoice presentation. We typically require a retainer payment before beginning work on your matter. Disbursements and third-party costs are billed separately and may require additional payment.
Overdue accounts may be subject to interest charges at the rate permitted by law. We reserve the right to suspend services if payment becomes significantly overdue, though we will provide notice before taking such action.
All fees are subject to applicable taxes, including HST/GST as required by law.
If you decide to terminate our services before matter completion, we will refund any unused portion of your retainer after deducting fees for work already performed and any non-recoverable disbursements. Refund requests should be submitted in writing to [email protected].
Fixed-fee services are generally non-refundable once work has commenced, as pricing is based on completing the entire matter. Refunds for fixed-fee matters will be considered on a case-by-case basis depending on how much work has been completed.
While we work diligently on your behalf, we cannot guarantee specific outcomes in legal matters. Results depend on many factors beyond our control, including court decisions, registry practices, and third-party actions.
To the extent permitted by law and the Law Society of Ontario rules, our liability is limited to the fees paid for the specific service in question. We are not liable for indirect, consequential, or incidental damages arising from our services or website use.
Our website is provided "as is" without warranties of any kind. While we strive to keep information current and accurate, we make no representations about the completeness or reliability of website content. Website information is not legal advice and should not be relied upon without consulting with us directly.
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.
You may terminate our services at any time by providing written notice. You remain responsible for payment of fees for work performed up to the termination date and any non-recoverable disbursements.
We may withdraw from representation if you fail to cooperate, do not pay fees as agreed, if a conflict of interest arises, or for other good cause as permitted by Law Society rules. We will provide reasonable notice except where immediate withdrawal is required.
Upon termination, we will provide you with your file documents and any funds held in trust. Certain provisions of these terms survive termination, including confidentiality obligations and payment responsibilities.
If a dispute arises, we encourage you to contact us first to attempt informal resolution. Many concerns can be addressed through direct communication.
If informal resolution is unsuccessful, we may agree to participate in mediation before pursuing other remedies.
These terms are governed by the laws of Ontario and the federal laws of Canada applicable therein. Any legal proceedings will be subject to the jurisdiction of Ontario courts.
These Terms & Conditions, together with your retainer agreement and our Privacy Policy, constitute the entire agreement between you and Trillium regarding our services.
If any provision of these terms is found invalid or unenforceable, the remaining provisions continue in full effect.
Our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.
You may not assign your rights under these terms without our written consent. We may assign our rights with notice to you.
Notices to you may be sent to the email or mailing address you provided. Notices to us should be sent to [email protected].
If you have questions about these Terms & Conditions, please contact us:
Email: [email protected]
Phone: +1 (416) 873-4629
Mail: 100 Queen Street West, Suite 2500, Toronto, ON M5H 2N1